There are five different KLOEs that apply to every health and social care setting: safe, effective, caring, responsive and well led. Against each of these KLOEs, the CQC rates a care provider as either outstanding, good, requires improvement or inadequate.
The new inspection framework sets out five 'domains', assessing providers on whether they are: safe; effective; caring; responsive to people's needs; and well-led.
What are KLOEs? KLOEs stands for “Key Lines of Enquiry” and covers the various different areas, which regulatory bodies such as CQC will investigate when they come to do an inspection of your care setting.
So, the 6Cs are care, compassion, competence, communication, courage and commitment. Let us have a look at each one individually.
We ask the same five questions of all the services we inspect:
- Are they safe? Safe: you are protected from abuse and avoidable harm.
- Are they effective? ...
- Are they caring? ...
- Are they responsive to people's needs? ...
- Are they well-led?
Figure 1–1 illustrates that a health care delivery system incorporates four functional components—financing, insurance, delivery, and payment, or the quad-function model.
The 6Cs – care, compassion, courage, communication, commitment and competence – are the central set of values of the Compassion in Practice strategy, which was drawn up by NHS England Chief Nursing Officer Jane Cummings and launched in December 2012.
Provider information return (PIR): adult social care services | CQC Public Website. The Care Quality Commission.
“By responsive, we mean that services meet people's needs.”
The CQC wants to see how you assess a client's needs, plan their care accordingly, and recognise and respond when those needs change.
service users must be treated with dignity and respect. care and treatment must only be provided with consent. care and treatment must be provided in a safe way. service users must be protected from abuse and improper treatment.
CQC Standards – The 13 Fundamental Standards and How to Follow Them. Adhere to the CQC fundamental standards of quality and safety with essential guidance on compliance with the national care regulations for your next inspection. The 13 fundamental CQC standards explained below.
'well led' we mean that the leadership, management and governance of the. organisation assure the delivery of high quality care for patients, support learning and innovation and promote an open and fair culture. This statement of intent should be read in conjunction with CQC's key lines of. enquiry.
Let's understand the 6 C's of nursing a little better. Care is the first C; Care is defined as the provision of what is necessary for the health, welfare, maintenance, and protection of someone or something. The primary duty of the nurse is to care for the patient. Amongst all the C's this is the most important.
Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life. Care.
These are the guiding principles that help to put the interests of the individual receiving care or support at the centre of everything we do. Examples include: individuality, independence, privacy, partnership, choice, dignity, respect and rights.
Primary care is the main doctor that treats your health, usually a general practitioner or internist. Secondary care refers to specialists. Tertiary care refers to highly specialized equipment and care.
Healthcare matrix: The Healthcare Matrix is a conceptual framework that projects an episode of care as an interaction between quality outcomes and the skills, knowledge, and attitudes (core competencies) necessary to affect those outcomes.
The Standards are built upon five principles; dignity and respect, compassion, be included, responsive care and support and wellbeing.
Individual rights (e.g. right to be respected, treated with equality, and fairly, respected as an individual and not discriminated against, privacy, dignity, protection from danger and harm; right to access information relevant to themselves; right to communicate using their preferred methods of communication and ...
The Care Certificate is based on 15 standards, which individuals need to complete in full before they can be awarded their certificate.
To look at something we're concerned about, which might have been raised during a comprehensive inspection or through our monitoring work. If there is a change in a care provider's circumstances. This might mean they've been involved in a takeover, a merger or an acquisition.