Quality measures are tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care.
Jun et al.  suggested that healthcare service quality should be measured based on the patient's perceptions, and presented 11 dimensions: tangibles, reliability, responsiveness, technology, competence, courtesy, communication, collaboration, caring, accessibility, customer understanding, and patient outcomes.
When developing a quality strategy it is helpful to remember that there are three main types of quality measures that should be considered: process measures, outcome measures, and structure measures.
It includes five phases that form its acronym:
- Define: Outline the problem.
- Measure: Quantify the problem.
- Analyze: Identify the cause of the problem.
- Improve: Implement and verify the solution.
- Control: Maintain the solution.
Businesses can measure quality aspects such as: Failure or reject rates. Level of product returns. Customer complaints.
Three Types of Measures
Use a balanced set of measures for all improvement efforts: outcomes measures, process measures, and balancing measures.
This rating is calculated using performance data from Minimum Data Set (MDS) assessments. Each long-term care facility is required to submit MDS assessments as part of a federally mandated process for conducting clinical assessments of all residents in Medicare or Medicaid certified long-term care facilities.
In a developing country, Duggirala et al. (2008) found that hospital service quality consists of seven dimensions (personnel quality, infrastructure, administrative process, process of clinical care, safety, overall experience of medical care, and social responsibility).
What is it? Donabedian's (2005) three components approach for evaluating the quality of care underpins measurement for improvement. The three components are structure, process and outcomes. Measurement for improvement has an additional component – balancing measures.
Service quality is the measure of how well the service provided meets the customer's expectations. Learn about the definition of service quality and its dimensions, such as tangibles, reliability, responsiveness, assurance, and empathy.
Measures of General Health Status include: Life expectancy. Healthy life expectancy. Years of potential life lost.
Regular measurement of quality is an important program management tool because it: Promotes the effective use of scarce resources and delivery of needed services. Provides information needed to manage health plans, providers, and other vendors and contractors. Provides a basis for offering incentives to these parties.
Quality measures are standards for measuring the performance of healthcare providers to care for patients and populations. Quality measures can identify important aspects of care like safety, effectiveness, timeliness, and fairness.
There are different types of quality measures, and they are usually categorized into four categories: process, outcome, structural, and balancing measures.
Measurement can drive several improvement activities, including: (1) assessing current performance; (2) setting goals for future performance; and (3) monitoring impact of improvement efforts and interventions. This review will address the use of data in the service of all of these goals.
Don Berwick describes six dimensions of quality in health care: safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity.
Process measures indicate what a provider does to maintain or improve health, either for healthy people or for those diagnosed with a health care condition. These measures typically reflect generally accepted recommendations for clinical practice.